Discussions

Dear NoBeds support,

we received today a reservation from Expedia today (a relatively new channel for us). The guest booked than changed his mind canceling and reserving again a couple of days earlier.

While we can see on Expedia the final reservation fine and active, on NoBeds there's nothing about it, but still and only, the first reservation in a status of "New" instead than "Canceled".

On Expedia, the final booking number is 2313076501 for March 23rd, 2 night.

On Expedia, the canceled booking number is 2313074758 for March 25th, 2 nights..On NoBeds it's still open as order number 2519906.

We don't have any evidence of errors on the channel, we tried explicitly synchronizing but nothing changes.Just thing don't get odd.

Could please take a look into this as soon as possible? Thank you very much for your support,

Kokonoe Machiya