Discussions

Dear Nobeds Support Team,

hotel ID 1508176921.

On June 11, 2025, I completed payment for the Nobeds Yearly subscription, valid from June 11, 2025, through June 11, 2026. This subscription is currently active and was successfully processed via Stripe

However, on June 19, 2025, an additional charge was applied for the monthly subscription, resulting in duplicate billing for the same service period. At present, both subscriptions appear to be active, which suggests a misalignment in the upgrade handling process.

I kindly request the following actions:

Immediate cancellation of any active monthly subscription linked to my account.

Refund of the monthly subscription payment made on June 19, 2025.

Verification that no future duplicate charges will be issued due to overlapping billing cycles.

The email associated with my account is: [email protected]. If additional documentation (such as a Stripe receipt or bank statement) is required, I’m happy to provide it.

Thank you for your attention. I look forward to your prompt confirmation and resolution.

Sincerely, MardeNubes.